{"id":8255,"date":"2026-05-26T10:36:00","date_gmt":"2026-05-26T14:36:00","guid":{"rendered":"https:\/\/resources.purolator.com\/?p=8255"},"modified":"2026-05-26T10:36:28","modified_gmt":"2026-05-26T14:36:28","slug":"un-service-de-retours-reinvente-comment-purolator-transforme-le-processus-de-retour","status":"publish","type":"post","link":"https:\/\/resources.purolator.com\/fr\/un-service-de-retours-reinvente-comment-purolator-transforme-le-processus-de-retour\/","title":{"rendered":"Un service de retours r\u00e9invent\u00e9\u202f: Comment Purolator transforme le processus de retour"},"content":{"rendered":"<h2><span class=\"TextRun SCXW248356001 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightPipeRest SCXW248356001 BCX0\">La gestion des retours\u202f: un incontournable<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">Dans l\u2019\u00e9conomie actuelle ax\u00e9e sur le commerce \u00e9lectronique, la gestion des retours ne doit pas \u00eatre n\u00e9glig\u00e9e. Les retours font partie int\u00e9grante du magasinage en ligne et influencent directement la fid\u00e9lit\u00e9 \u00e0 la marque, l\u2019efficacit\u00e9 op\u00e9rationnelle et la satisfaction de la client\u00e8le. L\u2019augmentation du volume d\u2019articles retourn\u00e9s va de pair avec la croissance des achats en ligne. Les cha\u00eenes d\u2019approvisionnement et les \u00e9quipes d\u2019ex\u00e9cution des commandes jouent un r\u00f4le majeur dans la fluidit\u00e9 de la logistique inverse.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Selon la\u00a0<\/span><a href=\"https:\/\/nrf.com\/research\/2025-retail-returns-landscape\"><span data-contrast=\"none\">National Retail Federation<\/span><\/a><span data-contrast=\"auto\">\u00a0(en anglais)\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">La projection du total des retours pour le secteur de la vente au d\u00e9tail \u00e9tait de 849,9\u202fmilliards\u202f$\u202fUS en\u202f2025.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Selon 82\u202f% des consommateurs, la gratuit\u00e9 des retours joue un r\u00f4le cl\u00e9 dans l\u2019exp\u00e9rience d\u2019achat en ligne.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Pour les entreprises, la gestion des retours consiste plus qu\u2019\u00e0 remettre des produits dans leurs stocks\u202f: elles ont besoin de processus qui soient efficients et durables, mais \u00e9galement efficaces pour leurs clients. Un processus de retour sans tracas renforce la relation de confiance qui existe entre les clients et les commerces.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3 class=\"cell small-12\">Key takeaways<\/h3>\n<div class=\"block-blue\">\n<div class=\"grid-x grid-padding-x row-mobile\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"#whats-changing-within-ecommerce\">Qu\u2019est-ce qui change dans le commerce en ligne?<\/a><\/li>\n<li><a href=\"#commonly-returned-items\">Les articles le plus souvent retourn\u00e9s<\/a><\/li>\n<li><a href=\"#why-people-return-items\">Pourquoi retourne-t-on des articles?<\/a><\/li>\n<li><a href=\"#bad-return-experiences\">Comment de mauvaises exp\u00e9riences de retour peuvent renforcer ou briser une relation de confiance<\/a><\/li>\n<li><a href=\"#what-customerrs-want\">Quelles sont les attentes des clients en mati\u00e8re de retours?<\/a><\/li>\n<li><a href=\"#benefits-smarter-returns\">Les avantages d\u2019un service de retour bien pens\u00e9<\/a><\/li>\n<li><a href=\"#problem-with-returns\">Le probl\u00e8me en mati\u00e8re de retours en Am\u00e9rique du Nord<\/a><\/li>\n<li><a href=\"#purolator-rethinking-returns\">Comment Purolator r\u00e9invente les services de retour<\/a><\/li>\n<li><a href=\"#purolators-solutions\"><span class=\"TextRun SCXW205810656 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW205810656 BCX0\">Les solutions de Purolator<\/span><\/span> <\/a>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cb\" data-font=\"Nunito\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cb&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"2\"><a href=\"#express-and-ground-returns\">Services Routier Retours et Express Retours <\/a><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cb\" data-font=\"Nunito\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cb&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\"><a href=\"#returns-portal\"><span data-contrast=\"none\">Le portail des retours\u202f: votre exp\u00e9rience centralis\u00e9e<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#enhance-returns-with-add-on-services\">Am\u00e9liorer l\u2019exp\u00e9rience de retour gr\u00e2ce \u00e0 des services compl\u00e9mentaires\u00a0 <\/a>\n<ul>\n<li><a href=\"#return-pickups\">Cueillette des retours<\/a><\/li>\n<li><a href=\"#dangerous-goods-returns\">Retour de mati\u00e8res dangereuses<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#phased-capabilities\"><span class=\"TextRun SCXW127232380 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW127232380 BCX0\">Phased capabilities<\/span><\/span><\/a>\n<ul>\n<li><a href=\"#package-free\">Sans emballage<\/a><\/li>\n<li><a href=\"#open-verify\">Solution de contr\u00f4le \u00e0 l\u2019ouverture<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#simplified-returns-system\">Cr\u00e9er un syst\u00e8me de retour simplifi\u00e9<\/a><\/li>\n<li><a href=\"#future-of-returns\">\u00c9tablir la norme pour les retours de demain<\/a><\/li>\n<li><a href=\"#why-choose-purolator\">Pourquoi choisir Purolator pour vos retours?\u00a0<\/a><\/li>\n<li><a href=\"#strengthen-aerospace-supply-chain\">Profiter d\u2019un processus de retour simplifi\u00e9 avec Purolator\u00a0<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><a name=\"whats-changing-within-ecommerce\"><\/a><\/p>\n<h2 aria-level=\"3\"><span class=\"TextRun SCXW88800245 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW88800245 BCX0\">Qu\u2019est-ce qui change dans le commerce en ligne?<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">Plus que jamais, les clients font des achats en ligne et ils ne peuvent ni voir ni essayer des articles, ce qui peut entra\u00eener des taux de retour plus \u00e9lev\u00e9s lorsque ces articles ne r\u00e9pondent pas \u00e0 leurs attentes. Les clients ont tendance \u00e0 privil\u00e9gier les entreprises qui ont des politiques de retour pratiques, transparentes et \u00e9conomiques.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/data.stateglobe.com\/canada\/ecommerce-return-rate-statistics?utm_source=chatgpt.com\"><span data-contrast=\"none\">StateGlobal<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">(en\u00a0anglais) a rapport\u00e9 qu\u2019au Canada, le taux de retour moyen des achats en ligne est de 8,5\u202f%, la valeur moyenne des retours par commande \u00e9tant de 85\u202f$\u202fCA et les co\u00fbts de traitement des retours annuels atteignant les 1,2\u202fmilliard\u202f$\u202fCA.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Les principaux d\u00e9fis li\u00e9s aux retours auxquels les entreprises peuvent faire face comprennent les livraisons transfrontali\u00e8res, la rapidit\u00e9 des services de livraison de la concurrence et des consid\u00e9rations en mati\u00e8re de d\u00e9veloppement durable.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW123896233 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123896233 BCX0\">Les retours ont une incidence sur les op\u00e9rations et l\u2019exp\u00e9rience client. <\/span><\/span><a class=\"Hyperlink SCXW123896233 BCX0\" href=\"https:\/\/resources.purolator.com\/fr\/solutions-de-logistique-inverse\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW123896233 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW123896233 BCX0\">D\u00e9couvrez comment la logistique inverse soutient les deux<\/span><\/span><\/a><span class=\"TextRun SCXW123896233 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123896233 BCX0\">.<\/span><\/span><\/blockquote>\n<p><a name=\"commonly-returned-items\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW262540689 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart BookmarkStart BookmarkEnd CommentHighlightPipeRest PointComment CommentHighlightRest SCXW262540689 BCX0\">Les articles le plus souvent retourn\u00e9s<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">Selon un\u00a0<\/span><a href=\"https:\/\/www.statista.com\/chart\/34373\/most-returned-product-categories-purchased-online\/?srsltid=AfmBOoqk6cz6u_RyH-9DrraLKrWxCgKDft3x723rvEh1lgW3z8VHdJHh\"><span data-contrast=\"none\">rapport de Statista<\/span><\/a><span data-contrast=\"auto\">\u00a0(en anglais), voici les articles le plus souvent retourn\u00e9s\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">V\u00eatements (25\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Chaussures (17\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Accessoires (12\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Aliments et boissons (12\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Produits \u00e9lectroniques grand public (10\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Produits de soins corporels et cosm\u00e9tiques (9\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Livres, films, musique et jeux (9\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Meubles et articles m\u00e9nagers (8\u202f%)<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Que le probl\u00e8me soit la conformit\u00e9 d\u2019un produit, sa qualit\u00e9 ou des dommages, et peu importe la cat\u00e9gorie de produit en question, le besoin d\u2019un processus de retour fluide ne fait aucun doute.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-8268 size-full aligncenter\" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/Most-commonly-returned-items-fr.jpg\" alt=\"most commonly returned items FR\" width=\"720\" height=\"690\" srcset=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/Most-commonly-returned-items-fr.jpg 720w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/Most-commonly-returned-items-fr-365x350.jpg 365w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/p>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW63671304 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63671304 BCX0\">Vous voulez en savoir plus sur la gestion des retours d\u2019appareils technologiques? <a href=\"https:\/\/resources.purolator.com\/fr\/logistique-inverse-dans-les-secteurs-de-la-technologie-et-des-telecommunications-faites-de-votre-processus-de-retour-un-avantage-concurrentiel\/\">Trouvez r\u00e9ponse \u00e0 vos questions ici<\/a><\/span><\/span><\/blockquote>\n<p><a name=\"why-people-return-items\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW180890307 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart BookmarkStart BookmarkEnd CommentHighlightPipeRest PointComment CommentHighlightRest SCXW180890307 BCX0\">Pourquoi retourne-t-on des articles?<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">Selon un sondage de<\/span><span data-contrast=\"auto\">\u00a0<\/span><a href=\"https:\/\/www.dealnews.com\/features\/retail-returns-2023.html\"><span data-contrast=\"none\">Dealnews<\/span><\/a><span data-contrast=\"auto\">\u00a0(en anglais), l\u2019Am\u00e9ricain moyen effectue huit retours par ann\u00e9e, et les principales raisons de ces retours sont les suivantes\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">L\u2019article ne faisait pas\u00a0(65\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">L\u2019article a \u00e9t\u00e9 endommag\u00e9 ou \u00e9tait d\u00e9fectueux (56\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Je n\u2019ai pas aim\u00e9 l\u2019article (44\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">L\u2019article ne correspond pas \u00e0 la description (31\u202f%).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Prix plus avantageux ailleurs (13\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Plus besoin de l\u2019article (12\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Remords de l\u2019acheteur (11\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Mauvais article command\u00e9 (11\u202f%)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Peu importe la raison, les retours font in\u00e9vitablement partie du magasinage en ligne et les entreprises ont besoin de processus efficaces pour en assurer la gestion.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-8270 size-full aligncenter\" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/why-do-people-return-items-FR-2.jpg\" alt=\"why do people return items FR\" width=\"720\" height=\"690\" srcset=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/why-do-people-return-items-FR-2.jpg 720w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2026\/05\/why-do-people-return-items-FR-2-365x350.jpg 365w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/p>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW256152560 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256152560 BCX0\">D\u00e9couvrez les huit\u202fmeilleures pratiques pour votre politique de retour. <\/span><\/span><a class=\"Hyperlink SCXW256152560 BCX0\" href=\"https:\/\/resources.purolator.com\/fr\/8-meilleures-pratiques-dexpedition-pour-la-politique-de-retour\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW256152560 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW256152560 BCX0\">Consultez l\u2019infographie<\/span><\/span><\/a><span class=\"TextRun SCXW256152560 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256152560 BCX0\">.<\/span><\/span><\/blockquote>\n<p><a name=\"bad-return-experiences\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW122551243 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW122551243 BCX0\">Comment de mauvaises exp\u00e9riences de retour peuvent renforcer ou briser une relation de confiance<\/span><\/span><span class=\"EOP SCXW122551243 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Les exp\u00e9riences de retour n\u00e9gatives sont marquantes pour les clients et peuvent venir entacher l\u2019opinion qu\u2019ils avaient d\u2019une entreprise. Un processus de retour peut \u00eatre jug\u00e9 probl\u00e9matique parce que les points de d\u00e9p\u00f4t sont peu pratiques, parce que les exigences d\u2019\u00e9tiquetage sont d\u00e9routantes ou parce qu\u2019il y a des retards dans les remboursements aux clients.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00c0 l\u2019inverse, un processus optimis\u00e9 fid\u00e9lise la client\u00e8le et renforce sa confiance envers la marque.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Selon une \u00e9tude de\u00a0<\/span><a href=\"https:\/\/optoro-corp.s3.amazonaws.com\/WBRConsumerReturns2018OptoroReport.pdf\"><span data-contrast=\"none\">WBR Insights<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">(en anglais), 97\u202f% des consommateurs ont affirm\u00e9 qu\u2019ils seraient plus susceptibles d\u2019acheter un autre produit d\u2019une entreprise avec laquelle ils ont eu une exp\u00e9rience positive, et 89\u202f% ont affirm\u00e9 qu\u2019ils \u00e9taient moins susceptibles de magasiner chez un d\u00e9taillant ou d\u2019acheter un produit d\u2019une marque s\u2019ils avaient eu une mauvaise exp\u00e9rience de retour.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW57602245 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW57602245 BCX0\">Les processus de retour n\u2019ont pas \u00e0 \u00eatre compliqu\u00e9s. <\/span><\/span><a class=\"Hyperlink SCXW57602245 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/gestion-des-retours\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW57602245 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW57602245 BCX0\">Obtenez une visibilit\u00e9 et un contr\u00f4le accrus sur chaque retour gr\u00e2ce aux solutions de gestion des retours de pointe de Purolator.<\/span><\/span><\/a><\/blockquote>\n<p><a name=\"what-customerrs-want\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW26496899 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW26496899 BCX0\">Quelles sont les attentes des clients en mati\u00e8re de retours?<\/span><\/span><span class=\"EOP SCXW26496899 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<ul>\n<li><b><span data-contrast=\"auto\">Automatisation\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Des portails en ligne et des outils en libre-service pour faciliter les retours.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Suivi\u202f:\u00a0<\/span><\/b><span data-contrast=\"auto\">L\u2019\u00e9tat des retours est mis \u00e0 jour pour permettre aux clients de savoir quand leur achat leur sera rembours\u00e9.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Souplesse\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Des options de retours pratiques, avec un vaste choix d\u2019emplacements et des processus simplifi\u00e9s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Impression d\u2019\u00e9tiquettes et d\u2019emballage\u202f:\u00a0<\/span><\/b><span data-contrast=\"auto\">Des solutions sans \u00e9tiquette et sans emballage pratiques et durables.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW47997963 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47997963 BCX0\">Vous voulez en savoir plus sur les fa\u00e7ons d\u2019am\u00e9liorer vos processus de retour? <\/span><\/span><a class=\"Hyperlink SCXW47997963 BCX0\" href=\"https:\/\/resources.purolator.com\/fr\/votre-meilleur-allie-un-processus-de-retour-convivial-pour-les-achats-en-ligne\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW47997963 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW47997963 BCX0\">Lisez nos cinq conseils pour simplifier le processus de retour<\/span><\/span><\/a><span class=\"TextRun SCXW47997963 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47997963 BCX0\">.<\/span><\/span><\/blockquote>\n<p><a name=\"benefits-smarter-returns\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW79379796 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW79379796 BCX0\">Les avantages d\u2019un service de retour bien pens\u00e9<\/span><\/span><\/h2>\n<p><span class=\"TextRun SCXW218920 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218920 BCX0\">Les retours sont une occasion pour les entreprises de se d\u00e9marquer de la concurrence. Voici les avantages d\u2019une bonne gestion des retours\u202f:<\/span><\/span><span class=\"EOP Selected SCXW218920 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Une fid\u00e9lisation accrue de la client\u00e8le\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0La cr\u00e9ation d\u2019un lien de confiance avec votre client\u00e8le est essentielle au maintien d\u2019une relation positive avec elle.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Une meilleure gestion des stocks\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0La gestion efficace des retours r\u00e9duit le risque de perte de produits et de revenus.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Des informations commerciales pr\u00e9cieuses\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Un syst\u00e8me de suivi complet permet de signaler d\u2019\u00e9ventuels probl\u00e8mes avec certains produits s\u2019ils sont constamment retourn\u00e9s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Durabilit\u00e9\u202f<\/span><\/b><span data-contrast=\"auto\">: Un processus de retour simplifi\u00e9 comprenant des options sans emballage aide \u00e0 r\u00e9duire les d\u00e9chets et les \u00e9missions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Gestion des co\u00fbts\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Un syst\u00e8me de retours automatis\u00e9 permet de faire le suivi des produits retourn\u00e9s et simplifie la facturation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a name=\"problem-with-returns\"><\/a><\/p>\n<h2 aria-level=\"3\"><span class=\"TextRun SCXW131375432 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW131375432 BCX0\">Le probl\u00e8me en mati\u00e8re de retours en Am\u00e9rique du Nord<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">La gestion des retours joue un r\u00f4le cl\u00e9 dans l\u2019exploitation d\u2019une entreprise de commerce \u00e9lectronique, mais cela vient avec son lot de d\u00e9fis. Qu\u2019il s\u2019agisse de r\u00e9int\u00e9grer des marchandises dans les stocks, d\u2019\u00e9tablir des prix pr\u00e9cis ou de remettre en vente des articles retourn\u00e9s, les retours peuvent cr\u00e9er une friction dans les op\u00e9rations.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Il peut \u00eatre difficile de revendre les produits retourn\u00e9s et d\u2019en \u00e9tablir le juste prix, et le processus peut entra\u00eener des inefficacit\u00e9s op\u00e9rationnelles, ce qui cr\u00e9e des probl\u00e8mes au niveau de l\u2019habilitation des ventes, de l\u2019int\u00e9gration des clients, de la pr\u00e9cision de la facturation et des flux op\u00e9rationnels.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Difficult\u00e9s rencontr\u00e9es par les clients\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Retour de colis dans la p\u00e9riode couverte par la politique de retour\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Acc\u00e8s \u00e0 des tarifs de retour concurrentiels<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Bonne visibilit\u00e9 sur la facturation<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Acc\u00e8s \u00e0 des services de retour \u00e9volu\u00e9s<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Configuration des services de retour en toute simplicit\u00e9<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW187329929 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW187329929 BCX0\">Les entreprises de commerce \u00e9lectronique doivent \u00e9galement d\u00e9cider si elles offrent les retours gratuitement, couvrant ainsi les d\u00e9penses de logistique inverse, ou si elles facturent aux clients les retours en imposant des frais de livraison ou de r\u00e9approvisionnement. \u00c0 mesure que le prix du carburant et les co\u00fbts d\u2019exp\u00e9dition augmentent, les co\u00fbts li\u00e9s aux retours peuvent vite grimper. Cette d\u00e9cision est particuli\u00e8rement importante pour les secteurs du commerce \u00e9lectronique o\u00f9 les taux de retour sont \u00e9lev\u00e9s. Dans le secteur des v\u00eatements, par exemple, les clients commandent parfois le m\u00eame article en plusieurs d\u00e9clinaisons pour ne garder qu\u2019un seul article et de retourner le reste.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW187329929 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"purolator-rethinking-returns\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW48931387 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW48931387 BCX0\">Comment Purolator r\u00e9invente les services de retour<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">L\u2019essor du commerce en ligne s\u2019accompagne naturellement d\u2019une augmentation des retours. Reconna\u00eetre les irritants des clients et trouver des fa\u00e7ons d\u2019am\u00e9liorer le processus de retour sera avantageux pour les commerces \u00e0 long terme.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">La gestion des retours est une question d\u2019accessibilit\u00e9, de rapidit\u00e9, d\u2019\u00e9conomies et de durabilit\u00e9, et Purolator est l\u2019une des marques de la cat\u00e9gorie des services de livraison la plus digne de confiance*.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Nous engagement a toujours \u00e9t\u00e9 d\u2019offrir\u202f:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Des d\u00e9lais pr\u00e9visibles\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Nous offrons un service fiable et rapide pour les retours de stocks et les remboursements aux clients.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Une technologie en libre-service\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Nous pouvons mettre \u00e0 votre disposition un portail des retours accessible en tout temps\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Des solutions de retours sans \u00e9tiquette\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Il est possible d\u2019imprimer des \u00e9tiquettes de retour \u00e0 l\u2019aide d\u2019un code\u202fQR pour faciliter le d\u00e9p\u00f4t des colis.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Un suivi transparent\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Nous offrons une visibilit\u00e9 compl\u00e8te tout au long du processus de retour.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Points de d\u00e9p\u00f4t pratiques\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Notre vaste r\u00e9seau compte de nombreux centres commerciaux o\u00f9 les clients peuvent facilement d\u00e9poser leurs retours, pour un processus acc\u00e9l\u00e9r\u00e9.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Efficacit\u00e9 accrue<\/span><\/b><span data-contrast=\"auto\">\u202f:<\/span><span data-contrast=\"auto\">\u00a0Nous r\u00e9duisons les risques li\u00e9s \u00e0 la responsabilit\u00e9 \u00e0 la fronti\u00e8re gr\u00e2ce \u00e0 des processus de conformit\u00e9 et de retour rigoureux et optimis\u00e9s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Initiatives \u00e9coresponsables\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Nous avons mis au point des services de retour sans emballage et utilisons un parc de v\u00e9hicules z\u00e9ro \u00e9mission.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW161257345 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161257345 BCX0\">Chez Purolator, nous nous engageons \u00e0 faire \u00e9voluer nos services pour rendre l\u2019exp\u00e9rience de retour toujours plus fluide.<\/span><\/span><span class=\"EOP Selected SCXW161257345 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"purolators-solutions\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW13724725 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW13724725 BCX0\">Les solutions de Purolator<\/span><\/span><\/h2>\n<p><span class=\"TextRun SCXW11924131 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11924131 BCX0\">Nous offrons des services de retour complets adapt\u00e9s aux besoins de votre entreprise.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW11924131 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"express-and-ground-returns\"><\/a><\/p>\n<h3><span aria-label=\"Rich text content control\"><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7801 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/11\/Mission-Critical-service.png\" alt=\"\" width=\"45\" height=\"45\" \/> <span class=\"TextRun SCXW117139892 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW117139892 BCX0\">Services Routier Retours et Express Retours<\/span><\/span><\/span><\/b><\/span><\/h3>\n<p><span data-contrast=\"auto\">Choisissez la vitesse dont vous avez besoin\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Le service Express\u202fRetours est une option sup\u00e9rieure offrant un transport plus rapide.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Le service Routier Retours, quant \u00e0 lui, est le service le plus accessible, offrant le meilleur \u00e9quilibre entre co\u00fbts et d\u00e9lais.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a name=\"returns-portal\"><\/a><\/p>\n<h3><span aria-label=\"Rich text content control\"><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7791 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/11\/Cross-border-returns-management.png\" alt=\"\" width=\"45\" height=\"45\" \/> Le portail des retours\u202f: votre exp\u00e9rience centralis\u00e9e<\/span><\/b><\/span><\/h3>\n<p><span class=\"TextRun SCXW173570537 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW173570537 BCX0\">La solution compl\u00e8te de gestion des retours de Purolator simplifie le processus de logistique inverse et permet aux clients de retourner les produits plus rapidement.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW173570537 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4><span class=\"TextRun SCXW218008293 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW218008293 BCX0\">Cr\u00e9ez un solide processus de retour pour votre entreprise gr\u00e2ce aux services suivants\u202f:<\/span><\/span><span class=\"EOP SCXW218008293 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<ul>\n<li><strong><span class=\"TextRun SCXW206111930 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206111930 BCX0\">Un portail de marque<\/span><\/span><\/strong><span class=\"TextRun SCXW206111930 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206111930 BCX0\"><strong>\u202f:<\/strong> Offrez une exp\u00e9rience de marque uniforme gr\u00e2ce \u00e0 une page d\u2019accueil personnalis\u00e9e.<\/span><\/span><span class=\"EOP SCXW206111930 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><strong><span class=\"TextRun SCXW136249285 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136249285 BCX0\">Une plateforme s\u00e9curis\u00e9e\u202f:<\/span><\/span><\/strong><span class=\"TextRun SCXW136249285 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136249285 BCX0\">\u00a0Cr\u00e9ez des demandes de retour et faites-en le suivi sur une seule et unique plateforme.<\/span><\/span><span class=\"EOP SCXW136249285 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><strong><span class=\"TextRun SCXW198262066 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198262066 BCX0\">Des retours sans \u00e9tiquette\u202f:\u00a0<\/span><\/span><\/strong><span class=\"TextRun SCXW198262066 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198262066 BCX0\">Permettez \u00e0 vos clients d\u2019utiliser des codes\u202fQR pour effectuer des retours sans \u00e9tiquette\u202f\u2013 en toute facilit\u00e9.<\/span><\/span><span class=\"EOP SCXW198262066 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><span class=\"TextRun SCXW219674784 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW219674784 BCX0\">Le portail des retours offre des solutions souples pour les retours interentreprises et consommateurs-entreprises\u202f:\u00a0<\/span><\/span><\/h4>\n<p><b><span data-contrast=\"auto\">Retours interentreprises\u202f:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Des retours directs aux centres de distribution ou aux \u00e9tablissements commerciaux<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559738&quot;:80,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Des retours et un suivi par UGS<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Des options flexibles qui ne n\u00e9cessitent aucune int\u00e9gration<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Retours consommateurs-entreprises\u202f:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Int\u00e9gration des retours de commerce \u00e9lectronique standards aux envois sortants<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559738&quot;:80,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une automatisation avec int\u00e9gration de l\u2019API pour le partage des donn\u00e9es de ventes<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Un soutien pour les retours complets et partiels<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559740&quot;:240,&quot;335559991&quot;:290}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a class=\"Hyperlink SCXW14507665 BCX0\" href=\"https:\/\/youtu.be\/6NvxGrrs0b4\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW14507665 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW14507665 BCX0\">Notre vid\u00e9o de 60\u202fsecondes<\/span><\/span><\/a><span class=\"TextRun SCXW14507665 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW14507665 BCX0\">\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW14507665 BCX0\">vous<\/span><span class=\"NormalTextRun SCXW14507665 BCX0\">\u00a0explique notre processus de retour simple.<\/span><\/span><\/p>\n<p><iframe title=\"Returns 60 Second FR\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6NvxGrrs0b4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<blockquote class=\"altbq\"><span class=\"TextRun SCXW53193264 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW53193264 BCX0\">Vous voulez am\u00e9liorer les processus des retours de votre entreprise? <\/span><\/span><a class=\"Hyperlink SCXW53193264 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/gestion-des-retours\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW53193264 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW53193264 BCX0\">D\u00e9couvrez les solutions de Purolator pour des retours sans tracas<\/span><\/span><\/a><span class=\"TextRun SCXW53193264 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW53193264 BCX0\">.<\/span><\/span><\/blockquote>\n<p><a name=\"enhance-returns-with-add-on-services\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW129089472 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW129089472 BCX0\">Am\u00e9liorer l\u2019exp\u00e9rience de retour gr\u00e2ce \u00e0 des services compl\u00e9mentaires<\/span><\/span><span class=\"EOP SCXW129089472 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><a name=\"return-pickups\"><\/a><\/p>\n<h3><span class=\"TextRun SCXW123995329 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW123995329 BCX0\">Cueillette des retours<\/span><\/span><\/h3>\n<p><span data-contrast=\"auto\">Nous comprenons que, pour les clients, retourner un colis peut \u00eatre rebutant. Le fait de devoir trouver un point de retour et de s\u2019assurer que tout est emball\u00e9 ad\u00e9quatement peut avoir un effet dissuasif.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Purolator offre maintenant un service de cueillette de retours au domicile des clients ou \u00e0 leur lieu de travail afin de leur simplifier la vie.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Les entreprises qui utilisent Purolator\u00a0Exp\u00e9dition<\/span><span data-contrast=\"auto\">MC<\/span><span data-contrast=\"auto\">\u00a0en ligne (EEL) ou Purolator\u00a0Exp\u00e9dition<\/span><span data-contrast=\"auto\">MC<\/span><span data-contrast=\"auto\">\u00a0\u00e9lectronique \u2013 Services Web (EESW) peuvent donner \u00e0 leurs clients le choix de planifier une cueillette ou d\u2019effectuer un retour \u00e0 un point de d\u00e9p\u00f4t.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"dangerous-goods-returns\"><\/a><\/p>\n<h3><span class=\"TextRun SCXW66333491 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW66333491 BCX0\">Retour de mati\u00e8res dangereuses<\/span><\/span><\/h3>\n<p><span class=\"TextRun SCXW256446103 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256446103 BCX0\">Notre \u00e9quipe s\u2019assurera du transport s\u00e9curitaire des<\/span><\/span><span class=\"TextRun SCXW256446103 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256446103 BCX0\">\u00a0<\/span><\/span><a class=\"Hyperlink SCXW256446103 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/services\/services-dexpedition-speciaux\/marchandises-dangereuses\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW256446103 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW256446103 BCX0\">marchandises dangereuses<\/span><\/span><\/a><span class=\"TextRun SCXW256446103 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256446103 BCX0\">, y compris les marchandises d\u00e9licates ou r\u00e9glement\u00e9es qui peuvent poser un risque pour la sant\u00e9, la s\u00e9curit\u00e9, les biens ou l\u2019environnement. Nous avons l\u2019expertise en mati\u00e8re de s\u00e9curit\u00e9, les sp\u00e9cialistes de la r\u00e9glementation et les protocoles en place pour transporter les articles qui n\u00e9cessitent une manutention sp\u00e9ciale et des documents appropri\u00e9s.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW256446103 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559737&quot;:3,&quot;335559738&quot;:136,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"phased-capabilities\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW208944431 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW208944431 BCX0\">Capacit\u00e9s \u00e9chelonn\u00e9es<\/span><\/span><span class=\"EOP SCXW208944431 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><a name=\"package-free\"><\/a><\/p>\n<h3><span class=\"TextRun SCXW154141375 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW154141375 BCX0\">Sans emballage<\/span><\/span><span class=\"EOP SCXW154141375 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span class=\"TextRun SCXW126700189 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126700189 BCX0\">Vos clients n\u2019ont plus l\u2019emballage d\u2019origine dans lequel le produit a \u00e9t\u00e9 livr\u00e9? La solution\u202f: notre service de retour sans emballage. Vos clients peuvent d\u00e9poser leurs retours dans certains \u00e9tablissements de Purolator et recevoir un nouvel emballage sur place. Vous avez alors la garantie que le produit est bien emball\u00e9, ce qui r\u00e9duit consid\u00e9rablement le risque de dommages durant le transport.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW126700189 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<a name=\"open-verify\"><\/a><\/p>\n<h3><span class=\"TextRun SCXW136066204 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW136066204 BCX0\">Solution de contr\u00f4le \u00e0 l\u2019ouverture<\/span><\/span><span class=\"EOP SCXW136066204 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span class=\"TextRun SCXW144210961 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144210961 BCX0\">Notre service de contr\u00f4le \u00e0 l\u2019ouverture est con\u00e7u pour r\u00e9duire la fraude li\u00e9e aux retours et am\u00e9liorer la gestion des stocks en exigeant du personnel sur place qu\u2019il inspecte les articles retourn\u00e9s avant de les envoyer.<\/span><\/span><span class=\"EOP Selected SCXW144210961 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"simplified-returns-system\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW155340548 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW155340548 BCX0\">Cr\u00e9er un syst\u00e8me de retour simplifi\u00e9<\/span><\/span><span class=\"EOP SCXW155340548 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW91710436 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW91710436 BCX0\">En int\u00e9grant l\u2019\u00e9cosyst\u00e8me des retours de Purolator \u00e0 vos op\u00e9rations, votre \u00e9quipe profitera des avantages suivants\u202f:<\/span><\/span><span class=\"EOP Selected SCXW91710436 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Une exp\u00e9rience client am\u00e9lior\u00e9e<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une transparence tarifaire accrue<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une r\u00e9duction des litiges et du travail manuel<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">De nouvelles occasions de croissance<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une efficacit\u00e9 d\u2019exp\u00e9dition accrue<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a name=\"future-of-returns\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW178502988 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW178502988 BCX0\">\u00c9tablir la norme pour les retours de demain<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\"><span class=\"TextRun SCXW96541750 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW96541750 BCX0\">Le commerce \u00e9lectronique est en plein essor, et il est essentiel \u00e0 vos activit\u00e9s d\u2019offrir \u00e0 vos clients un processus de retour simplifi\u00e9. Purolator am\u00e9liore en continu ses services de retour tout en tirant parti des nouvelles technologies qui permettent aux clients de choisir la bonne solution d\u00e8s le d\u00e9but du processus. L\u2019avenir est \u00e0 une gestion des retours plus automatis\u00e9e, plus transparente et plus durable, et notre \u00e9cosyst\u00e8me a \u00e9t\u00e9 justement con\u00e7u pour simplifier le processus pour votre entreprise et vos clients.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW96541750 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><br \/>\n<a name=\"why-choose-purolator\"><\/a><\/p>\n<h2><span class=\"TextRun SCXW221687751 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW221687751 BCX0\">Pourquoi choisir Purolator pour vos retours?<\/span><\/span><span class=\"EOP SCXW221687751 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW201502937 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW201502937 BCX0\">Lorsqu\u2019il est question de services de retour, il est essentiel de choisir le bon partenaire logistique. Purolator offre aux entreprises et \u00e0 leurs clients des options pratiques et conviviales pour le retour des produits et des articles, ainsi qu\u2019un portail num\u00e9rique pour faire le suivi des retours et en assurer la gestion. Avec Purolator, votre entreprise et vos clients peuvent s\u2019attendre \u00e0 une exp\u00e9rience de retour r\u00e9ellement fluide.<\/span><\/span><span class=\"EOP Selected SCXW201502937 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span aria-label=\"Rich text content control\"><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7258 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Optimize-shipment.png\" alt=\"optimize shipments\" width=\"46\" height=\"46\" srcset=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Optimize-shipment.png 532w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Optimize-shipment-350x350.png 350w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Optimize-shipment-150x150.png 150w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Optimize-shipment-500x500.png 500w\" sizes=\"(max-width: 46px) 100vw, 46px\" \/><span class=\"TextRun SCXW4474988 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW4474988 BCX0\">Simplifier les retours gr\u00e2ce \u00e0 plus de 3\u202f000\u202fpoints de d\u00e9p\u00f4t<\/span><\/span><span class=\"EOP SCXW4474988 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/b><\/span><\/h3>\n<p><span class=\"TextRun SCXW181445079 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181445079 BCX0\">Purolator rend les\u00a0<\/span><\/span><a class=\"Hyperlink SCXW181445079 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/services\/logistique\/gestion-des-retours\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW181445079 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181445079 BCX0\">retours<\/span><\/span><\/a><span class=\"TextRun SCXW181445079 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181445079 BCX0\">\u00a0d\u2019appareils \u00e9lectroniques faciles pour votre client\u00e8le et efficaces pour votre entreprise. Gr\u00e2ce aux\u00a0<\/span><\/span><a class=\"Hyperlink SCXW181445079 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/expedition\/expedition-et-acces\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW181445079 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181445079 BCX0\">centres d\u2019exp\u00e9dition et points d\u2019acc\u00e8s<\/span><\/span><\/a><span class=\"TextRun SCXW181445079 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181445079 BCX0\">\u00a0partout au Canada, les lieux d\u00e9p\u00f4ts sont largement accessibles, ce qui r\u00e9duit au minimum les frictions li\u00e9es aux retours et am\u00e9liore l\u2019exp\u00e9rience client.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW181445079 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<blockquote class=\"altbq\"><a href=\"https:\/\/resources.purolator.com\/fr\/redefinir-la-convivialite-comment-les-points-dacces-aident-les-entreprises-canadiennes-a-mieux-livrer-la-marchandise\/\"><span class=\"TextRun SCXW255893800 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW255893800 BCX0\">Apprenez-en davantage sur les points d\u2019acc\u00e8s pour les retours de Purolator \u00e0 l\u2019\u00e9chelle du pays.<\/span><\/span><\/a><\/blockquote>\n<h3><span aria-label=\"Rich text content control\"><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-4309 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2022\/04\/Flexible-schedule.png\" alt=\"\" width=\"39\" height=\"39\" \/> <span class=\"TextRun SCXW234708447 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW234708447 BCX0\">Offrir de la souplesse aux clients en mati\u00e8re de retours<\/span><\/span><\/span><\/b><\/span><\/h3>\n<p><span class=\"TextRun SCXW74533003 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW74533003 BCX0\">Vos clients m\u00e9ritent une souplesse totale, surtout pour les retours. Purolator offre maintenant un portail qui donne une visibilit\u00e9 compl\u00e8te du processus de retour\u202f\u2013 vos clients et votre entreprise ont ainsi la tranquillit\u00e9 d\u2019esprit de savoir que les produits sont bien retourn\u00e9s en toute s\u00e9curit\u00e9 et que les remboursements ont \u00e9t\u00e9 effectu\u00e9s.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW74533003 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7807 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/11\/Sustainability-meets-cost-efficiency.png\" alt=\"\" width=\"48\" height=\"48\" \/> <span class=\"TextRun SCXW221843253 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221843253 BCX0\">Favoriser des retours plus \u00e9cologiques pour les consommateurs soucieux de l\u2019environnement<\/span><\/span><\/span><\/b><\/h3>\n<p><span class=\"TextRun SCXW141485550 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141485550 BCX0\">De nos jours, les consommateurs sont de plus en plus soucieux de l\u2019environnement et s\u2019attendent \u00e0 ce que les entreprises mettent en \u0153uvre des pratiques durables. Purolator soutient vos\u00a0<\/span><\/span><a class=\"Hyperlink SCXW141485550 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/propos-de-purolator\/notre-engagement-envers-la-durabilite-environnementale\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW141485550 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141485550 BCX0\">objectifs en mati\u00e8re de d\u00e9veloppement durable<\/span><\/span><\/a><span class=\"TextRun SCXW141485550 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141485550 BCX0\">\u00a0au moyen d\u2019options de retour carboneutres, de v\u00e9hicules \u00e9co\u00e9nerg\u00e9tiques et de pratiques d\u2019emballage \u00e9cologique, comme des retours sans emballage, pour vous aider \u00e0 atteindre vos objectifs\u202fESG tout en r\u00e9pondant aux attentes de votre client\u00e8le.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW141485550 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7254 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Acces-nationwide-150x150.png\" alt=\"Nationwide access\" width=\"55\" height=\"55\" srcset=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Acces-nationwide-150x150.png 150w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Acces-nationwide-350x350.png 350w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Acces-nationwide-500x500.png 500w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Acces-nationwide.png 531w\" sizes=\"(max-width: 55px) 100vw, 55px\" \/><span class=\"TextRun SCXW68891037 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68891037 BCX0\">Solutions d\u2019exp\u00e9dition transfrontali\u00e8res compl\u00e8tes et souples<\/span><\/span><\/span><\/b><\/h3>\n<p><span class=\"TextRun SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233414313 BCX0\">\u00c0 notre\u00a0<\/span><\/span><a class=\"Hyperlink SCXW233414313 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/gestion-des-retours\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233414313 BCX0\">Centre mondial des retours<\/span><\/span><\/a><span class=\"TextRun SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233414313 BCX0\">, nos experts simplifient\u00a0<\/span><\/span><span class=\"TextRun SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW233414313 BCX0\">les\u00a0<\/span><\/span><a class=\"Hyperlink SCXW233414313 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/services\/e-u-et-international\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233414313 BCX0\">retours transfrontaliers<\/span><\/span><\/a><span class=\"TextRun SCXW233414313 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233414313 BCX0\">\u00a0afin que les marchandises soient renvoy\u00e9es facilement \u00e0 votre entreprise, que les clients soient rembours\u00e9s rapidement et que les co\u00fbts de livraison soient simples \u00e0 g\u00e9rer.<\/span><\/span><span class=\"EOP Selected SCXW233414313 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\"><img decoding=\"async\" class=\"alignnone wp-image-7791 \" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/11\/Cross-border-returns-management.png\" alt=\"\" width=\"55\" height=\"55\" \/> <span class=\"TextRun SCXW49984099 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49984099 BCX0\">\u00c9limination int\u00e9gr\u00e9e\u00a0<\/span><\/span><span class=\"TextRun SCXW49984099 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW49984099 BCX0\">des retours<\/span><\/span><\/span><\/b><\/h3>\n<p data-ccp-border-between=\"0px none #000000\" data-ccp-padding-between=\"0px\"><span class=\"TextRun SCXW7854499 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW7854499 BCX0\">Les entreprises de commerce \u00e9lectronique canadiennes et internationales peuvent simplifier l\u2019\u00e9limination des marchandises retourn\u00e9es gr\u00e2ce \u00e0 notre Centre mondial des retours, qui offre des services de recyclage, de don et de regroupement, le tout pour une efficacit\u00e9 accrue.<\/span><\/span><span class=\"EOP Selected SCXW7854499 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p data-ccp-border-between=\"0px none #000000\" data-ccp-padding-between=\"0px\"><span class=\"TextRun SCXW133561723 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133561723 BCX0\">Apprenez-en davantage sur notre Centre mondial des retours.<\/span><\/span><span class=\"TextRun SCXW133561723 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133561723 BCX0\">\u00a0<\/span><\/span><\/p>\n<p><iframe title=\"Purolator en 60 secondes : Centre mondial des retours\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/UKS38qla-7k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3><span class=\"TextRun SCXW232825360 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW232825360 BCX0\"><img decoding=\"async\" class=\"alignnone wp-image-7797\" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/11\/7-customer-support.png\" alt=\"\" width=\"49\" height=\"49\" \/><span class=\"TextRun SCXW73531697 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73531697 BCX0\">Assistant virtuel pour le soutien \u00e0 la client\u00e8le ouvert en tout temps<\/span><\/span><\/span><\/span><\/h3>\n<p><span class=\"TextRun SCXW128239897 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128239897 BCX0\">Votre \u00e9quipe et vos clients peuvent trouver rapidement r\u00e9ponse \u00e0 leurs questions sur les retours en communiquant avec<\/span><\/span><span class=\"TextRun SCXW128239897 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128239897 BCX0\">\u00a0<\/span><\/span><a class=\"Hyperlink SCXW128239897 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/ressources-et-soutien\/nous-contacter\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW128239897 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128239897 BCX0\">l\u2019assistant virtuel de Purolator et recevoir du soutien en tout temps<\/span><\/span><\/a><span class=\"TextRun SCXW128239897 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128239897 BCX0\">.<\/span><\/span><span class=\"EOP Selected SCXW128239897 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span class=\"TextRun SCXW232264342 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW232264342 BCX0\"><img decoding=\"async\" class=\"alignnone wp-image-7263\" src=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Safety-package.png\" alt=\"Safely package\" width=\"31\" height=\"36\" srcset=\"https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Safety-package.png 356w, https:\/\/resources.purolator.com\/wp-content\/uploads\/2025\/05\/Safety-package-300x350.png 300w\" sizes=\"(max-width: 31px) 100vw, 31px\" \/> <span class=\"TextRun SCXW20108577 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20108577 BCX0\">Pr\u00e9vention des pertes \u00e0 l\u2019avant-garde de l\u2019industrie<\/span><\/span><span class=\"EOP SCXW20108577 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/span><\/h3>\n<p><span class=\"TextRun SCXW134589350 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134589350 BCX0\">Ayez l\u2019assurance que vos produits sont en s\u00e9curit\u00e9 \u00e0 chaque \u00e9tape du parcours de retour gr\u00e2ce aux\u00a0<\/span><\/span><a class=\"Hyperlink SCXW134589350 BCX0\" href=\"https:\/\/www.purolator.com\/fr\/articles\/purolator-recoit-la-certification-tsr-de-lassociation-tapa\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW134589350 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW134589350 BCX0\">camions certifi\u00e9s TSR de Purolator<\/span><\/span><\/a><span class=\"TextRun SCXW134589350 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW134589350 BCX0\">\u00a0qui sont \u00e9quip\u00e9s d\u2019un GPS et de cam\u00e9ras de remorque pour r\u00e9duire le risque de vol et de perte.<\/span><\/span><span class=\"EOP Selected SCXW134589350 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:360,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a name=\"strengthen-aerospace-supply-chain\"><\/a><\/p>\n<h2 aria-level=\"3\"><span class=\"TextRun SCXW134529622 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkStart BookmarkEnd SCXW134529622 BCX0\">Profiter d\u2019un processus de retour simplifi\u00e9 avec Purolator<\/span><\/span><span class=\"EOP SCXW134529622 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW211072688 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211072688 BCX0\">Notre \u00e9quipe vous aidera \u00e0 \u00e9laborer un processus de retour fiable et durable qui vous offre les avantages suivants\u202f:<\/span><\/span><span class=\"EOP Selected SCXW211072688 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Remise en vente plus rapide\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Gr\u00e2ce \u00e0 un processus de retour pratique, les clients d\u00e9posent leurs retours 27\u202f% plus rapidement et vous revendez les produits plus rapidement.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Fid\u00e9lit\u00e9 accrue des clients\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Des retours fiables, simples et rapides favorisent la satisfaction des clients et des achats r\u00e9p\u00e9t\u00e9s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Soutien de vos objectifs\u202f:<\/span><\/b><span data-contrast=\"auto\">\u00a0Offrir des m\u00e9thodes de retour durables, comme des options sans emballage, permet \u00e0 votre entreprise de contribuer \u00e0 l\u2019\u00e9conomie circulaire.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW210739255 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW210739255 BCX0\">Les retours sont un \u00e9l\u00e9ment essentiel de l\u2019exp\u00e9rience client. Purolator est l\u00e0 pour vous aider \u00e0 faire cro\u00eetre votre entreprise et \u00e0 revendre les produits retourn\u00e9s rapidement, au grand bonheur de votre client\u00e8le. En tant qu\u2019important fournisseur de services int\u00e9gr\u00e9s de logistique et d\u2019exp\u00e9dition de fret et de colis, nous d\u00e9passons constamment les attentes en mati\u00e8re de solutions de cha\u00eene d\u2019approvisionnement. Nous savons qu\u2019il est essentiel de choisir le bon partenaire logistique. C\u2019est pourquoi Purolator s\u2019engage \u00e0 aider votre entreprise \u00e0 prosp\u00e9rer et \u00e0 surpasser les attentes de vos clients.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW210739255 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<a class=\"cta-simple\" href=\"https:\/\/cloud.connect.purolator.com\/SEM_page\/Returns-50for12\/home?lang=fr&amp;campaign=7014U000001sDTZQA2&amp;utm_source=resource+hub&amp;utm_medium=cta+button&amp;utm_campaign=returns+article%20\" target=\"_blank\"><div class=\"text\">Vous voulez profiter d\u2019une exp\u00e9rience de retour sans tracas?<\/div><div class=\"cta\">Parler \u00e0 un expert en exp\u00e9dition<\/div><\/a>\n<p>&nbsp;<\/p>\n<p><em><span class=\"TextRun SCXW225861452 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225861452 BCX0\">*\u202fL\u2019indice de confiance Gustavson\u202f2023 a \u00e9t\u00e9 obtenu par une \u00e9tude men\u00e9e par la Gustavson School of Business aupr\u00e8s de 9\u202f200\u202fconsommateurs canadiens \u00e2g\u00e9s de 18\u202fans et plus. Classement et \u00e9valuation de la confiance envers plus de 400\u202fmarques. Purolator se classe troisi\u00e8me dans la cat\u00e9gorie des services de livraison, apr\u00e8s FedEx et Postes\u202fCanada respectivement.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW225861452 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:288}\">\u00a0<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La gestion des retours\u202f: un incontournable Dans l\u2019\u00e9conomie actuelle ax\u00e9e sur le commerce \u00e9lectronique, la gestion des retours ne doit pas \u00eatre n\u00e9glig\u00e9e. Les retours font partie int\u00e9grante du magasinage en ligne et influencent directement la fid\u00e9lit\u00e9 \u00e0 la marque, l\u2019efficacit\u00e9 op\u00e9rationnelle et la satisfaction de la client\u00e8le. L\u2019augmentation du volume d\u2019articles retourn\u00e9s va de [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":8265,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":[43],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"learn_about":[108],"bundle":[],"class_list":["post-8255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","learn_about-retours-et-gestion-des-retours","format-article-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Un service de retours r\u00e9invent\u00e9\u202f: Comment Purolator transforme le processus de retour | Purolator<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment un service de retours bien pens\u00e9 am\u00e9liore l\u2019exp\u00e9rience client et r\u00e9duit les co\u00fbts pour les entreprises canadiennes et 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