The days of a shopper’s selection being limited to local bricks and mortar retail are over. Today’s consumers are making their purchases on laptops, tablets and phones. They’re also demanding free and faster delivery, even when their items are crossing borders or seas.
E-Commerce: a game-changer
There’s no question that the ongoing consumer shift to online shopping has revolutionized customer expectations. With major players offering almost limitless selection, low prices, loyalty programs, speedy shipping, and generous return policy, retailers must learn to adapt quickly to this new environment.
Large e-commerce players’ logistics enable the delivery of just about any kind of consumer product right to the front door in days if not hours. Even when most online purchases are made late in the day, customers have come to expect that their purchases will be shipped and delivered by the next day. Businesses and retailers are having to combat this effect creatively to stay competitive.
To the consumer, all delivery is local delivery. A few years ago, a delivery window of four to five days was standard. Today, businesses and retailers are pushed to fulfill all orders – even globally – much more quickly. According to a UK survey of 1,500 consumers, 96% acknowledge that their loyalty is affected by their delivery experience.
It’s all part of what the PWC 2019 Global Consumer Survey identifies as ROX: Return On Experience. The PWC Survey found that for today’s consumers, “experience is the product”. When you enable your customers to receive purchases sooner, you harness both the convenience of e-commerce and the (almost) immediate gratification more typical of traditional bricks-and-mortar shopping.
Demand for 7-day deliveries requires innovative delivery solutions to keep businesses competitive.
In an era of disrupted customer expectations, Purolator identified a gap in delivery services, resulting in the creation of Purolator QuickShip™, a service designed to deliver customers’ online orders within a 24-hour cycle, and often sooner, 7 days a week. Exclusive to Purolator, it’s the first service of its kind in Canada. Purolator QuickShip™ can help you surprise and delight customers, build deeper loyalty, and link your brand to a reputation for service, innovation and speed –– a great way to outpace your competition. Purolator QuickShip™ comes close to giving customers the best of both worlds: online convenience combined with faster delivery so that products can be enjoyed as soon as possible.
Quick facts to know about Purolator QuickShip™:
- If Purolator QuickShip™ is right for your business, you could reach your customers 7 days a week (compared to traditional pickup and delivery available Monday through Friday).
- Take advantage of opportunities for same-day or next-day delivery by 9 p.m.* and optional late night or early morning pickups.
- Pickup and delivery are available in four of Canada’s largest metropolitan areas: Greater Toronto Area, Vancouver, Montreal, and Ottawa† (on weekends only).
Contact your Purolator Account Executive to discover whether Purolator QuickShip™ is right for your business.
*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). To select point in Canada, delivery will be on the day specified by Purolator. See Purolator Terms and Conditions of Service at purolator.com for full details.
† To and from select points in Canada only, as solely determined by Purolator.